Samsung Refrigerator Not Making Ice

Quick answer

Check the water supply line for kinks or blockages and ensure the ice maker switch is on. If the ice maker arm is blocking the tray, reset it. If these steps don’t work, the water inlet valve or ice maker assembly may need replacement.

Confirm the symptom

• Ice maker not dispensing ice
• No new ice cubes forming in the tray
• Water supply line is frozen or kinked
• Ice maker arm is in the 'off' position
• Fridge temperature is above 38°F

Tools and prep

• Screwdrivers (flathead and Phillips)
• Adjustable wrench
• Multimeter
• Replacement parts (if needed)
• Protective gloves
• Turn off power to the refrigerator at the circuit breaker
• Shut off the water supply to the ice maker

Step-by-step troubleshooting

1. Check Ice Maker Switch
   Do: Locate the ice maker switch on the front or side of the unit and ensure it is in the 'on' position.
   Observe: Switch is in 'on' position.
   Means: Switch was accidentally turned off.
   Next: If the switch is on, proceed to the next step.
2. Inspect Water Supply Line
   Do: Check the water supply line for kinks, blockages, or a frozen line.
   Observe: Line is clear and not frozen.
   Means: Restricted water flow is preventing ice production.
   Next: If the line is blocked or frozen, thaw it or clear the blockage.
3. Test Water Inlet Valve
   Do: Use a multimeter to test the water inlet valve for continuity.
   Observe: Valve has continuity (reading close to 3–5 ohms).
   Means: Valve is working properly.
   Next: If no continuity, replace the water inlet valve.
4. Check Ice Maker Arm
   Do: Ensure the ice maker arm is not blocking the ice tray.
   Observe: Arm is in the 'up' position, allowing the tray to fill.
   Means: Arm is preventing the ice tray from filling.
   Next: If the arm is down, lift it up to reset the ice maker.
5. Verify Refrigerator Temperature
   Do: Check the temperature inside the freezer compartment using a thermometer.
   Observe: Temperature is at or below 0°F.
   Means: Freezer is cold enough for ice production.
   Next: If the temperature is above 0°F, check the freezer settings and ensure the door is sealing properly.
6. Inspect Ice Maker Assembly
   Do: Remove the ice maker assembly and inspect for ice buildup or mechanical issues.
   Observe: No excessive ice buildup or visible damage.
   Means: Ice maker is functioning correctly.
   Next: If there is ice buildup or damage, the ice maker assembly may need to be replaced.

Common causes

Parts matching

If you need to replace parts, match these common issues with the correct components:

• Water Inlet Valve – If the water supply is not reaching the ice maker.
• Ice Maker Assembly – If the ice maker is not cycling or not producing ice despite proper water flow.
• Thermostat Control Board – If the refrigerator is not maintaining proper temperature.
• Water Filter – If the water is discolored or has a strange taste.

Always turn off the power and water supply before replacing any parts to ensure safety.

When to call a professional

• If the water inlet valve or ice maker assembly needs replacement but you are not comfortable with the installation.
• If the refrigerator is not cooling properly and the issue is not related to the ice maker.
• If the problem persists after replacing all suspected parts.
• If the unit is under warranty and you do not want to risk voiding it by performing DIY repairs.

FAQ

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