Puddle directly under the cabinet
The floor or platform gets wet below the unit, usually during cold weather or longer run times.
Start here: Start with the drain outlet, trap, hose routing, and whether the unit is sitting level.
Direct answer: Most HRV and ERV condensation leaks come from a blocked drain line, a dry or missing trap, a unit that is out of level, or restricted airflow that lets water collect where it should be draining away.
Most likely: Start by confirming the water is actually coming from the HRV or ERV cabinet and drain connection, not from sweating ductwork nearby. Then check the condensate drain hose, trap, and filters before assuming an internal part failed.
When these units leak, the pattern matters. A steady drip under the cabinet points you one way. Water beading on insulated duct or dripping from a collar points another way. Reality check: a lot of 'unit leaks' turn out to be duct condensation or a sagged drain hose. Common wrong move: blowing compressed air into the drain without checking where the blockage will go, which can push water and debris back into the cabinet.
Don’t start with: Do not start by opening sealed sections, replacing motors, or buying a new core. On these units, water problems are usually drainage or airflow first.
The floor or platform gets wet below the unit, usually during cold weather or longer run times.
Start here: Start with the drain outlet, trap, hose routing, and whether the unit is sitting level.
You see water tracking down the cabinet instead of coming cleanly from the drain connection.
Start here: Look for a blocked drain path, internal water pooling, or a cabinet that is pitched the wrong way.
The leak shows up around a collar, insulated flex, or metal duct near the unit.
Start here: Check for sweating duct, missing insulation, or very cold surfaces meeting humid room air.
The unit seems fine most days, then starts dripping during freezing or near-freezing conditions.
Start here: Check for partial drain blockage, ice buildup, restricted filters, or airflow problems that let frost and meltwater overwhelm the drain.
This is the most common cause when water collects in the cabinet and then spills out the bottom or a seam.
Quick check: With power off, inspect the drain hose for slime, debris, kinks, sags, or a low spot full of water.
If the trap is wrong or empty, air can interfere with drainage and let water sit in the pan area instead of flowing out.
Quick check: Look for a proper trap near the drain outlet and check whether it actually contains water.
Low airflow can let the unit run colder than it should, build frost, and then dump excess meltwater during defrost or warmer cycles.
Quick check: Pull the filters and inspect for heavy dust loading, damp buildup, or obvious frost inside accessible areas.
Cold fresh-air duct or poorly insulated collars often sweat and drip in a way that looks like the unit is leaking.
Quick check: Wipe the cabinet dry, then watch whether new moisture forms first on the duct jacket, metal collar, or cabinet drain area.
You need to separate a real cabinet leak from sweating duct or water tracking along framing. That saves a lot of wrong repairs.
Next move: If you clearly see the water starting on the outside of ductwork, you are dealing with condensation on the duct, not a failed internal unit part. If you still cannot tell where it starts, move to the drain checks next because that is still the highest-probability cause.
What to conclude: The location of the first wet spot tells you whether to focus on drainage inside the HRV/ERV or sweating surfaces outside it.
A blocked hose or bad trap is the most common reason condensate backs up and spills out of the cabinet.
Next move: If water drains freely and the leak stops on the next run cycle, the problem was a blocked or poorly routed drain path. If the hose is clear and the trap is correct but water still leaks, check cabinet level and airflow next.
What to conclude: A clear, properly trapped drain should let normal condensate leave the unit without pooling inside.
These units do not tolerate being pitched the wrong way. A slight tilt can leave water sitting in the wrong corner until it spills out.
Next move: If the leak stops after correcting the pitch, the unit was holding water instead of draining it. If the unit is level and still leaking, restricted airflow or frost buildup is more likely.
Dirty filters and low airflow can let the unit run too cold, build frost, and then leak when that frost melts.
Next move: If airflow improves and the leaking stops after filter service, the unit was likely holding excess moisture because of restricted airflow. If filters are clean and you still see frost, repeated icing, or ongoing leakage, the unit needs deeper diagnosis for defrost, fan, or control problems.
At this point you should know whether this is a simple drain or filter issue, a duct sweating issue, or a higher-risk internal problem.
A good result: If the unit stays dry through several run cycles, you have likely solved the problem without replacing major components.
If not: If leaking returns in cold weather or during long run times, the unit likely has an internal airflow or defrost issue that is not a good guess-and-buy repair.
What to conclude: Simple drainage and filter problems are homeowner territory. Persistent leaking after those checks usually is not.
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Cold-weather operation creates the most condensate and is when partial drain blockages, bad traps, and frost-related overflow show up. If it only happens in winter, check the drain path, trap, filters, and any sign of icing first.
Yes. Restricted airflow can let the unit run colder, build frost, and then shed more meltwater than the drain is handling well. A dirty filter is not the only cause, but it is common and easy to rule out.
No. Sweating ductwork is a frequent lookalike. If the outside of a cold duct or collar is wet first, the unit may be fine and the real problem is insulation, air leakage, or high room humidity around that duct.
No. Harsh chemicals can damage tubing, seals, or nearby components. Start with warm water and a simple flush after disconnecting the hose safely. If the blockage will not clear, it is better to stop than force debris back into the unit.
Call for service if the drain is clear, the trap is correct, the unit is level, filters are clean, and it still leaks. Also call if you see repeated frost, a non-running fan, electrical wetting, or damage to surrounding finishes.