Whirlpool Washer Won't Drain (Troubleshooting Guide)

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Quick answer
Confirm the symptom
Tools and prep
Step-by-step troubleshooting
Common causes table
Parts matching
When to call a pro
FAQ
Related guides

Quick answer

Check the drain pump filter for clogs and clear any blockages. Inspect the drain hose for kinks or clogs. If the pump is faulty, replace it. Always unplug the washer before troubleshooting.

Confirm the symptom

Water remains in the drum after cycle ends
Washer makes gurgling or humming noises during drain phase
Drain pump is running but not removing water
Error code related to drainage appears on the display

Tools and prep

Screwdriver (flathead and Phillips)
Flashlight
Bucket or towel for water collection
Work gloves
Unplug the washer to prevent electrical hazards
Turn off water supply if needed

Step-by-step troubleshooting

Check Drain Pump Filter
Do: Locate the drain pump filter (usually at the front or bottom of the washer) and remove it using a screwdriver.
Observe: Look for debris, lint, or foreign objects blocking the filter.
Means: A clogged filter is a common cause of drainage issues.
Next: Clean the filter thoroughly and reinstall it.
Inspect Drain Hose
Do: Check the drain hose for kinks, clogs, or improper installation.
Observe: Look for bends or blockages in the hose.
Means: A kinked or clogged hose can prevent proper drainage.
Next: Straighten the hose or clear the clog if found.
Test Drain Pump
Do: Listen for the drain pump running during the drain cycle.
Observe: If the pump is running but not draining water, it may be faulty.
Means: A malfunctioning pump requires replacement.
Next: Replace the drain pump if it is not working properly.
Check Lid Switch
Do: Ensure the lid is closed properly and the lid switch is functioning.
Observe: If the lid switch is faulty, the washer may not drain.
Means: A faulty lid switch can prevent the washer from operating correctly.
Next: Replace the lid switch if it is not working.
Examine Water Inlet Valve
Do: Check the water inlet valve for any blockages or damage.
Observe: A clogged or damaged valve can affect the drainage process.
Means: The inlet valve may need to be cleaned or replaced.
Next: Clean or replace the water inlet valve as needed.
Verify Level of Washer
Do: Ensure the washer is level on the floor.
Observe: An unlevel washer can cause drainage issues.
Means: Adjust the leveling feet to stabilize the washer.
Next: Recheck the drainage after leveling the washer.

Common causes

Cause	Likelihood	Difficulty	Part often needed
Clogged Drain Pump Filter Debris and lint can accumulate in the filter, preventing proper drainage.	Common	Easy	Drain Pump Filter
Kinked or Clogged Drain Hose A kink or blockage in the hose can restrict water flow.	Common	Easy	Drain Hose
Faulty Drain Pump The pump may be damaged or worn out, preventing it from draining water.	Sometimes	Medium	Drain Pump
Faulty Lid Switch A malfunctioning lid switch can prevent the washer from draining.	Sometimes	Medium	Lid Switch
Clogged Water Inlet Valve Mineral buildup or debris can block the valve, affecting drainage.	Rare	Easy–Medium	Water Inlet Valve
Unlevel Washer An unlevel washer can cause improper drainage and operational issues.	Rare	Easy	Leveling Feet

Parts matching

If you need replacement parts for your Whirlpool washer, match your model to ensure compatibility:

Find the model number on the washer's data plate (usually inside the lid or on the back).
Visit the Whirlpool website or a reputable appliance parts retailer.
Use the model number to search for the correct drain pump, filter, or hose.
Double-check part numbers to ensure compatibility with your specific washer model.
Consider purchasing a parts diagram for visual reference.

Keep your washer's manual handy for part diagrams and specifications.

When to call a professional

If the washer still won't drain after checking all components and following the troubleshooting steps.
If you are unsure about electrical components or need help with part installation.
If the washer is under warranty and you don't want to risk voiding it by performing DIY repairs.
If the issue involves complex electrical or mechanical problems beyond basic troubleshooting.

FAQ

How often should I clean the drain pump filter?

It's recommended to clean the drain pump filter every 3 to 6 months, or more frequently if you notice drainage issues.

Can a clogged drain hose cause the washer to stop mid-cycle?

Yes, a clogged drain hose can cause the washer to stop mid-cycle as it tries to drain water but is unable to.

What should I do if the drain pump is making noise but not draining?

If the drain pump is running but not draining water, it may be faulty and require replacement.

Is it safe to use a plunger to unclog the drain hose?

Avoid using a plunger on the drain hose as it can damage the hose or create leaks. Instead, use a plumbing snake or carefully inspect and clear the clog manually.

Why is my washer displaying an error code related to drainage?

An error code related to drainage typically indicates a problem with the drain pump, filter, or hose. Check these components for clogs or damage.

Can an unlevel washer cause other issues besides drainage problems?

Yes, an unlevel washer can cause excessive vibration, noise, and uneven water distribution, in addition to drainage issues.