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Quick answer
Check for error codes and ensure the water supply is on. Inspect the drain pump for clogs and reset the washer. If the issue persists, the water level pressure switch or control board may need replacing.
Confirm the symptom
- Washer completes wash cycle but stops before rinsing
- Washer makes noise but doesn't advance to rinse
- Error code displayed during cycle
Tools and prep
- Screwdriver set
- Flashlight
- Plumber's putty or towel for water shutoff
- Owner's manual
- Utility gloves
Step-by-step troubleshooting
- Check for Error CodesDo: Look at the washer's control panel for any displayed error codes.Observe: Note the specific code or message.Means: Error codes indicate specific issues that need attention.Next: Consult the owner's manual to interpret the code.
- Verify Water SupplyDo: Ensure both hot and cold water valves are fully open.Observe: Water flows freely from both hoses.Means: Restricted water flow can prevent the rinse cycle.Next: If water is restricted, adjust the valves and restart the cycle.
- Inspect Drain PumpDo: Locate the drain pump and check for clogs or debris.Observe: Clogs or obstructions in the pump.Means: A clogged drain pump can prevent the washer from advancing to the rinse cycle.Next: Clear any clogs and restart the washer.
- Reset the WasherDo: Unplug the washer for 1 minute, then plug it back in.Observe: Washer resets and powers on normally.Means: A power reset can resolve temporary electronic issues.Next: Run a test cycle to see if the rinse cycle works.
- Check Water Level Pressure SwitchDo: Inspect the water level pressure switch for damage or blockage.Observe: Switch appears damaged or has a blocked hose.Means: A faulty pressure switch can prevent proper cycle progression.Next: Replace the pressure switch if damaged or blocked.
- Test Control BoardDo: Check the control board for visible damage or error messages.Observe: Burn marks, loose connections, or persistent error codes.Means: A malfunctioning control board may require professional repair.Next: If damage is found, contact a professional technician.
Common causes
| Cause | Likelihood | Difficulty | Part often needed |
|---|---|---|---|
| Blocked Drain Pump Debris or lint can clog the pump, preventing proper drainage and cycle progression. | Common | Easy | Drain pump (if damaged) |
| Faulty Water Level Pressure Switch A damaged or blocked switch can't detect water levels, stopping the cycle before rinsing. | Sometimes | Easy–Medium | Water level pressure switch |
| Control Board Malfunction Electronic issues can prevent the washer from advancing through cycles. | Sometimes | Hard | Control board |
| Water Supply Restrictions Closed or partially closed water valves can limit water flow, causing cycle issues. | Common | Easy | None |
| Error Code Activation Specific codes indicate issues like water level or pump problems. | Common | Easy–Medium | Depends on code |
| Faulty Lid Switch A defective lid switch can prevent the washer from starting or advancing cycles. | Rare | Medium | Lid switch |
Parts matching
Common parts needed for a washer that won't go into the rinse cycle include:
- Drain pump
- Water level pressure switch
- Control board
- Lid switch
Always refer to your washer's model-specific manual for part compatibility.
When to call a professional
- Error codes persist after troubleshooting
- Drain pump is damaged and difficult to replace
- Control board shows visible damage
- Washer makes unusual noises during reset
- Water leaks after clearing the drain pump
- Multiple parts are suspected but unclear which is faulty
FAQ
Can a clogged drain pump stop the rinse cycle?
Yes, a clogged drain pump prevents proper drainage, which can stop the washer from advancing to the rinse cycle.
How do I reset my washer's control board?
Unplug the washer for 1 minute, then plug it back in. This can resolve temporary electronic issues.
What if the error code returns after a reset?
The issue may be hardware-related, such as a faulty pressure switch or control board, and may require part replacement.
Do I need a professional for a control board issue?
Yes, replacing a control board is complex and usually requires professional installation.