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Quick answer
Turn off the washer and unplug it. Check the drain hose for kinks or clogs, then clean the pump filter. If water still won't drain, inspect the pump and drain hose for damage.
Confirm the symptom
- Washer fills with water but won't drain
- Water remains in the drum after cycle ends
- Drain pump makes noise but no water flows out
- Drain hose is kinked or clogged
- Error code related to drainage appears on display
Tools and prep
- Screwdriver (flathead and Phillips)
- Bucket or large container
- Work gloves
- Flashlight
- Plumber's putty or tape
- Turn off power to the washer at the circuit breaker
- Shut off water supply valves
Step-by-step troubleshooting
- Check Drain HoseDo: Locate the drain hose at the back of the washer and inspect for kinks or clogs.Observe: Hose is clear and properly connected.Means: Drain hose is not the issue.Next: Clean Pump Filter
- Clean Pump FilterDo: Find the pump filter access panel (usually at the front or bottom of the washer), remove it, and clean the filter with a brush and water.Observe: Filter is free of debris and water drains.Means: Clogged filter was the cause.Next: Test Washer
- Inspect Pump and HoseDo: Check the pump for damage or blockage. Also, inspect the drain hose for cracks or blockages.Observe: Pump and hose are intact and clear.Means: Pump or hose issue is resolved.Next: Test Washer
- Test WasherDo: Plug in the washer and run a short cycle to see if it drains properly.Observe: Washer drains water completely.Means: Issue is resolved.Next: Done
- Check Lid Switch (if applicable)Do: If the washer has a lid switch, ensure it is functioning correctly. A faulty switch can prevent the pump from running.Observe: Lid switch clicks when closed and the pump runs.Means: Lid switch is working.Next: Test Washer
- Check for Error CodesDo: Consult the user manual to interpret any error codes related to drainage.Observe: Error code is identified and understood.Means: Error code provides guidance for further action.Next: Refer to Manual for Solutions
Common causes
| Cause | Likelihood | Difficulty | Part often needed |
|---|---|---|---|
| Clogged Drain Hose Debris or kinks in the hose prevent water from draining. | Common | Easy | None |
| Clogged Pump Filter Lint, coins, or other debris block the filter. | Common | Easy | None |
| Faulty Drain Pump The pump motor or impeller is damaged and cannot move water. | Sometimes | Medium | Drain Pump |
| Blocked Pump Impeller Small objects or debris block the pump's impeller. | Sometimes | Medium | Drain Pump |
| Faulty Lid Switch A defective lid switch prevents the pump from activating. | Rare | Easy–Medium | Lid Switch |
| Incorrect Hose Installation Hose is not connected properly or is too high. | Sometimes | Easy | None |
| Water Inlet Valve Issues A faulty valve can cause water to not drain properly. | Rare | Hard | Water Inlet Valve |
Parts matching
Common parts needed for a washer that won't empty water include:
- Drain Pump
- Pump Filter
- Lid Switch
- Water Inlet Valve
- Drain Hose
Always check the user manual to confirm part compatibility with your washer model.
When to call a professional
- Drain pump is damaged and cannot be cleaned or replaced easily
- Washer still won't drain after following all troubleshooting steps
- You are unsure about electrical connections or internal components
- Error codes persist and manual solutions don't work
- Washer is under warranty and you don't want to risk voiding it
FAQ
How often should I clean the pump filter?
Clean the pump filter every 3–6 months, or more frequently if you have hard water or a lot of lint.
Can a clogged drain hose cause the washer to stop mid-cycle?
Yes, a clogged drain hose can cause the washer to pause or stop the cycle to prevent overflow.
What should I do if the drain pump is making noise but not draining?
Check for blockages in the pump or impeller. If nothing is found, the pump may need to be replaced.
Is it safe to use a plunger on a washer's drain hose?
No, using a plunger can damage the hose or connections. Use a plumbing snake or a wet/dry vacuum instead.
Why is my washer showing an error code even after I fixed the drain issue?
The error code may need to be reset. Consult the user manual for reset instructions.