Quick answer
Turn off the washer and unplug it. Check the drain pump filter for clogs and clear it. Inspect the drain hose for kinks or blockages and straighten or replace as needed.
Confirm the symptom
- Water remains in the drum after cycle ends
- Washer makes gurgling or humming noises during drain phase
- Drain pump is running but water doesn't exit
- Error code related to drainage appears on display
Tools and prep
- Screwdriver (flathead and/or Phillips)
- Flashlight
- Bucket or towels for water cleanup
- Plumber's snake or wire hanger (straightened)
- Work gloves
- Unplug washer before starting
- Turn off water supply if accessing internal components
Step-by-step troubleshooting
- Check Drain HoseDo: Locate the drain hose at the back of the washer and inspect for kinks or blockages.Observe: Hose is kinked or clogged with debris.Means: Obstruction in the hose is preventing water from draining.Next: Straighten the hose or clear the clog with a plumber's snake.
- Inspect Pump FilterDo: Find the drain pump filter (usually at the front or bottom of the washer) and remove it using a screwdriver.Observe: Filter is clogged with lint, hair, or debris.Means: Clogged filter is blocking water flow through the pump.Next: Clean the filter thoroughly and reinstall it.
- Check Drain PumpDo: Inspect the drain pump for damage or blockage. Remove any visible debris.Observe: Pump is clogged or damaged.Means: Faulty or clogged pump cannot move water out of the drum.Next: Replace the drain pump if damaged or unable to clear the clog.
- Test Drain Hose ConnectionsDo: Ensure the drain hose is securely connected to the standpipe and not loose or disconnected.Observe: Hose is loose or disconnected from the standpipe.Means: Improper connection is causing water to not drain properly.Next: Reconnect the hose securely to the standpipe.
- Check for Water Level Sensor IssuesDo: Inspect the water level sensor and its connections for damage or dirt.Observe: Sensor is dirty or damaged.Means: Faulty sensor may be incorrectly signaling the washer that water is still present.Next: Clean or replace the water level sensor as needed.
- Run a Test CycleDo: Plug in the washer and run a short test cycle to see if the issue is resolved.Observe: Washer drains water properly during the test cycle.Means: Problem was likely a temporary clog or blockage.Next: Monitor the washer for any recurring issues.
Common causes
| Cause | Likelihood | Difficulty | Part often needed |
|---|---|---|---|
| Clogged Drain Pump Filter Lint, hair, and debris accumulate in the filter, blocking water flow. | Common | Easy | Drain Pump Filter |
| Kinked or Clogged Drain Hose A kink or blockage in the hose prevents water from draining. | Common | Easy | Drain Hose |
| Faulty Drain Pump The pump may be damaged or worn out, preventing it from moving water. | Sometimes | Medium | Drain Pump |
| Loose or Disconnected Drain Hose Improper connections can cause water to not drain correctly. | Sometimes | Easy | Drain Hose Clamps |
| Malfunctioning Water Level Sensor A faulty sensor may incorrectly signal the washer that water is still present. | Rare | Medium | Water Level Sensor |
| Blocked Standpipe Debris or buildup in the standpipe can prevent proper drainage. | Sometimes | Medium | Standpipe Cleaning Kit |
Parts matching
If you need replacement parts, here are common items for this issue:
- Drain Pump Filter
- Drain Hose
- Drain Pump
- Drain Hose Clamps
- Water Level Sensor
- Standpipe Cleaning Kit
Always refer to your washer’s manual to confirm the correct part number for your specific model.
When to call a professional
- Water continues to not drain after cleaning the filter and hose
- Drain pump is damaged and you're unsure how to replace it
- Error codes persist after troubleshooting
- Water is leaking from unusual areas or the washer is making loud noises
- You notice a strong burning smell or electrical issues
- You're uncomfortable working with electrical components or internal parts
FAQ
How often should I clean the drain pump filter?
It's recommended to clean the drain pump filter every 3 to 6 months, depending on usage and the amount of lint or debris in your home.
Can a clogged drain hose cause the washer to stop mid-cycle?
Yes, a clogged or kinked drain hose can cause the washer to pause or stop during the drain phase, as it cannot properly remove the water.
What should I do if the drain pump is making noise but not draining?
If the pump is running but not draining, it may be clogged or damaged. Turn off the washer, unplug it, and check for blockages. If none are found, the pump may need to be replaced.
Why is my washer showing an error code even after I fixed the drain issue?
Some error codes may remain in the system after the issue is resolved. Try resetting the washer by unplugging it for a few minutes and then plugging it back in.
Can a faulty water level sensor cause drainage problems?
Yes, a malfunctioning water level sensor can cause the washer to think water is still present, preventing it from proceeding to the drain cycle.