Washer Off Balance in Spin Cycle (Troubleshooting Guide)

On this page

Quick answer
Confirm the symptom
Tools and prep
Step-by-step troubleshooting
Common causes table
Parts matching
When to call a pro
FAQ
Related guides

Quick answer

If your washer is off balance during the spin cycle, first ensure it's level and the load is evenly distributed. If the issue persists, check the shock absorbers or springs, and consider replacing them if damaged. For severe cases, contact a professional.

Confirm the symptom

Washer vibrates violently during spin cycle
Machine moves or walks across the floor during spin
Loud thumping or knocking noises during high-speed spin
Spin cycle stops due to imbalance detection

Tools and prep

Screwdriver (Phillips and flathead)
Adjustable wrench
Level
Owner's manual
Work gloves
Shoebox or container for small parts
Turn off power to the washer at the circuit breaker
Place a towel or mat under the washer to catch water or debris

Step-by-step troubleshooting

Check Washer Level
Do: Use a level to check the washer's balance on the floor.
Observe: Washer is not level in any direction.
Means: The washer needs to be adjusted to sit evenly.
Next: Adjust the feet and recheck the level.
Redistribute Load
Do: Pause the cycle and redistribute the laundry evenly.
Observe: Load is uneven or too large.
Means: An unbalanced load can cause vibration.
Next: Restart the cycle and observe if the issue improves.
Check for Obstructions
Do: Inspect the drum and surrounding area for foreign objects.
Observe: Objects caught in the drum or between the tub and drum.
Means: Obstructions can cause imbalance during spin.
Next: Remove any obstructions and restart the cycle.
Tighten Components
Do: Check and tighten all visible bolts and connections.
Observe: Loose bolts or connections.
Means: Loose parts can contribute to vibration.
Next: Tighten all loose components and test the washer.
Inspect Shock Absorbers
Do: Locate and inspect the shock absorbers or springs for wear or damage.
Observe: Cracked, broken, or excessively worn shock absorbers.
Means: Worn shock absorbers can't dampen vibrations properly.
Next: Replace damaged shock absorbers.
Check Suspension System
Do: Examine the suspension system for damage or wear.
Observe: Damaged or broken suspension components.
Means: A faulty suspension system can't support the drum properly.
Next: Replace damaged suspension parts.
Verify Proper Installation
Do: Ensure the washer is properly installed and not loose on its base.
Observe: Washer is not securely mounted or is on an unstable base.
Means: Improper installation can cause excessive vibration.
Next: Secure the washer to the floor if necessary.

Common causes

Cause	Likelihood	Difficulty	Part often needed
Uneven Load Distribution An unbalanced load causes the drum to vibrate during high-speed spin.	Common	Easy	None
Worn Shock Absorbers Over time, shock absorbers can wear out and fail to dampen vibrations.	Common	Medium	Shock absorbers
Loose or Missing Bolts Loose bolts can allow components to move, increasing vibration.	Sometimes	Easy	None
Damaged Suspension System A broken suspension system can't support the drum, leading to imbalance.	Sometimes	Medium	Suspension components
Improper Installation A washer not installed correctly can vibrate excessively during spin.	Sometimes	Easy–Medium	Mounting hardware
Foreign Objects in Drum Objects trapped in the drum can cause imbalance during spin.	Rare	Easy	None
Worn or Damaged Drum Bearings Worn bearings can cause the drum to wobble, leading to imbalance.	Rare	Hard	Drum bearings

Parts matching

If you need to replace parts, match these descriptions to your washer model:

Shock absorbers: Look for rubber or hydraulic dampers attached to the outer tub.
Suspension springs: Found between the outer tub and the washer frame.
Mounting hardware: Includes bolts and brackets securing the washer to the floor.
Drum bearings: Located at the center of the drum where it rotates.

Always refer to your owner's manual for specific part numbers and installation instructions.

When to call a professional

Vibration persists after checking all basic causes and adjustments
You hear loud, unusual noises that suggest internal damage
The washer's motor or transmission is suspected to be faulty
You're unsure about disassembling internal components
The washer is under warranty and you don't want to risk voiding it

FAQ

Can an unbalanced washer damage the floor or the appliance?

Yes, excessive vibration can cause the washer to move or damage the floor, and may also lead to internal damage to the appliance over time.

How do I know if the shock absorbers need replacing?

If the washer vibrates excessively during the spin cycle and the shock absorbers are cracked, broken, or show significant wear, they likely need replacement.

Is it normal for a washer to vibrate slightly during spin?

Some vibration is normal, but it should be minimal and not cause the machine to move or make loud noises.

Can I use floor mats to prevent a vibrating washer from moving?

Yes, placing a heavy rubber mat or vibration pad under the washer can help reduce movement, but it's best to address the underlying cause first.

Why does my washer stop during the spin cycle?

Modern washers often have an imbalance detection system that pauses the spin cycle if the load is too uneven. This is a safety feature to prevent damage.