Washer Not Draining Completely

Quick answer

Check the drain hose for clogs and ensure it's properly installed. Inspect the drain pump for debris. If these steps don't work, you may need to replace the pump or control board.

Confirm the symptom

• Water remains in the washer after the cycle ends.
• Washer makes unusual noises during the drain cycle.
• Clothes are soaked at the end of the cycle.
• Error codes related to draining appear on the display.

Tools and prep

• Screwdriver (Phillips and flathead)
• Pliers
• Bucket
• Towel
• Flashlight
• Turn off power and water supply to the washer.
• Ensure the washer is empty before starting.

Step-by-step troubleshooting

1. Check the Drain Hose
   Do: Disconnect the drain hose from the wall and place it in a bucket.
   Observe: Run a small amount of water through the hose to check for clogs.
   Means: If water flows freely, the hose is clear. If not, clear the clog.
   Next: If the hose is clear, move to the next step.
2. Inspect the Lid Switch
   Do: Locate the lid switch (usually near the door frame).
   Observe: Check if it's engaged properly and not damaged.
   Means: If the switch is faulty, it may need replacement.
   Next: If the switch is fine, move to the next step.
3. Check the Drain Pump
   Do: Access the drain pump (consult your washer's manual for location).
   Observe: Look for debris or blockages in the pump.
   Means: If debris is found, remove it carefully.
   Next: If the pump is clear, move to the next step.
4. Test the Drain Pump
   Do: Use a multimeter to test the drain pump for continuity.
   Observe: If there's no continuity, the pump may be faulty.
   Means: A faulty pump will need to be replaced.
   Next: If the pump is working, move to the next step.
5. Inspect the Control Board
   Do: Check the control board for any signs of damage or burnt components.
   Observe: Look for visual signs of issues like burnt marks or loose wires.
   Means: If the control board is damaged, it may need replacement.
   Next: If the control board is fine, consider other potential issues.
6. Check for Error Codes
   Do: Consult your washer's manual for specific error codes related to draining.
   Observe: Note any error codes displayed on the washer.
   Means: Follow the manual's instructions for resolving the error codes.
   Next: If no error codes are present, consider professional help.

Common causes

Parts matching

If you've identified a faulty part, here are some details to help you find the right replacement.

• Drain Pump: Ensure it matches your washer's model and has the correct voltage and amperage.
• Lid Switch: Check for compatibility with your washer model.
• Control Board: Verify the part number matches your washer's specifications.
• Drain Hose: Choose a hose that fits your washer's connections and has the correct length.
• Drain Filter: Ensure it's the right size and type for your washer model.

Always double-check the part number and compatibility with your washer model before purchasing.

When to call a professional

• If you're not comfortable performing the repairs yourself.
• If the washer is still under warranty.
• If the problem persists after trying the troubleshooting steps.
• If you suspect a gas leak or other serious issue.
• If the washer is making unusual noises or smells.
• If water is leaking from the washer.

FAQ

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