Washer Not Draining and Spinning (Troubleshooting Guide)

On this page

Quick answer
Confirm the symptom
Tools and prep
Step-by-step troubleshooting
Common causes table
Parts matching
When to call a pro
FAQ
Related guides

Quick answer

First, unplug the washer and check for clogged drain hoses or a faulty pump. Ensure the load is balanced and the drain pump filter is clean. If the issue persists, the pump or motor might need replacement.

Confirm the symptom

Washer fills with water but doesn't drain
Drum doesn't spin during the spin cycle
Water remains in the tub after the cycle ends
Loud noises during spin cycle
Error code related to drainage or spin

Tools and prep

Screwdrivers (flathead and Phillips)
Flashlight
Bucket or towels
Plumber's putty or tape
Owner's manual
Work gloves
Turn off power at the circuit breaker
Shut off water supply

Step-by-step troubleshooting

Check Drain Hose
Do: Unplug the washer. Inspect the drain hose for kinks, clogs, or blockages.
Observe: Water should flow freely from the hose when disconnected.
Means: A clogged hose prevents drainage and spinning.
Next: If clogged, clear the blockage or replace the hose.
Inspect Pump Filter
Do: Locate the drain pump filter (consult the manual). Remove and clean it thoroughly.
Observe: The filter should be free of lint, debris, and hair.
Means: A clogged filter stops the pump from working.
Next: Reinstall the filter and test the washer.
Check Load Balance
Do: Ensure the laundry is evenly distributed in the drum.
Observe: The drum should spin smoothly without wobbling.
Means: An unbalanced load can prevent spinning.
Next: Redistribute the load and restart the cycle.
Test Pump Operation
Do: Listen for the pump motor during the drain/spin cycle.
Observe: The pump should run and push water out.
Means: No sound suggests a faulty pump or motor.
Next: If no sound, check for a blown motor or tripped thermal fuse.
Examine Pump and Hoses
Do: Inspect the pump and hoses for cracks, leaks, or damage.
Observe: No visible damage or leaks.
Means: Damaged components can cause drainage issues.
Next: Replace any damaged parts.
Check for Error Codes
Do: Refer to the owner's manual to interpret any displayed error codes.
Observe: Error codes related to drainage or spin cycles.
Means: Error codes can pinpoint the exact issue.
Next: Follow the manual's troubleshooting steps for the specific code.

Common causes

Cause	Likelihood	Difficulty	Part often needed
Clogged Drain Hose Debris or kinks in the hose block water flow.	Common	Easy	Drain Hose
Clogged Pump Filter Lint and debris accumulate in the filter.	Common	Easy	Pump Filter
Unbalanced Load Uneven distribution of laundry prevents proper spinning.	Common	Easy	None
Faulty Drain Pump The pump motor fails or the impeller is damaged.	Sometimes	Medium	Drain Pump
Tripped Thermal Fuse Overheating can cause the fuse to trip, stopping the motor.	Sometimes	Medium	Thermal Fuse
Damaged Motor Motor failure due to age or electrical issues.	Rare	Hard	Motor
Blocked Pump Impeller Foreign objects block the pump's impeller.	Sometimes	Medium	Drain Pump
Faulty Lid Switch A defective lid switch prevents the washer from spinning.	Rare	Medium	Lid Switch

Parts matching

When replacing parts, ensure compatibility with your washer model. Check the owner's manual for specifications.

Drain Hose – Look for the correct length and diameter.
Pump Filter – Match the filter type and thread size.
Drain Pump – Verify model number and voltage compatibility.
Thermal Fuse – Check amperage and reset type.
Lid Switch – Ensure it matches the wiring and mounting style.

Purchase OEM parts for the best fit and performance.

When to call a professional

The washer still doesn't drain or spin after following all steps.
You hear a burning smell or notice sparks.
You're unsure about electrical components or motor replacement.
The issue involves complex parts like the main control board.
Water leaks persist despite checking hoses and connections.

FAQ

Can I use a plunger to unclog the drain hose?

Avoid using a plunger as it can damage the hose. Instead, use a plumbing snake or compressed air to clear the blockage.

How often should I clean the pump filter?

Clean the pump filter every 3–6 months to prevent clogs and maintain performance.

Why does my washer make loud noises during the spin cycle?

Loud noises may indicate an unbalanced load, a damaged drum bearing, or a faulty pump. Check the load balance and inspect the pump for issues.

Can a tripped thermal fuse be reset?

Some thermal fuses are resettable, but most are one-time use. If tripped, they usually need replacement.

Is it safe to bypass the lid switch to test the washer?

Bypassing the lid switch is not recommended as it can be unsafe. Always ensure the lid switch is functioning properly.