Kenmore Side by Side Refrigerator Not Cooling

Quick answer

If your Kenmore side by side refrigerator isn't cooling, start by checking the temperature settings, ensuring the condenser coils are clean, and verifying the door seals are intact. If these don't resolve the issue, the evaporator fan or defrost system may need attention.

Confirm the symptom

• Refrigerator compartment is warm or not cold enough
• Freezer compartment is cold but refrigerator is not
• No ice production in the ice maker
• Unusual noises from the back or bottom of the unit
• Condensation or frost buildup inside the refrigerator compartment

Tools and prep

• Screwdrivers (flathead and Phillips)
• Flashlight
• Thermometer
• Soft cloth or brush for cleaning
• Work gloves
• Safety goggles
• Owner's manual for your Kenmore model

Step-by-step troubleshooting

1. Check Temperature Settings
   Do: Verify that both the refrigerator and freezer temperature settings are set correctly (typically 37°F for refrigerator and 0°F for freezer).
   Observe: Incorrect temperature settings can prevent proper cooling.
   Means: Adjust the settings if they are not correct and wait 24 hours to see if cooling resumes.
   Next: If the refrigerator still doesn't cool, proceed to the next step.
2. Inspect Condenser Coils
   Do: Locate and clean the condenser coils (usually at the back or bottom of the unit) using a soft brush or vacuum.
   Observe: Dusty or dirty coils can restrict airflow and reduce cooling efficiency.
   Means: Clean the coils thoroughly and wait 24 hours to see if cooling improves.
   Next: If the refrigerator still doesn't cool, proceed to the next step.
3. Check Door Seals
   Do: Inspect the door gaskets for cracks, warping, or gaps. Close the doors on a piece of paper and try to pull it out. It should resist slightly.
   Observe: Poorly sealed doors allow cold air to escape, reducing cooling efficiency.
   Means: Replace any damaged door seals if they are not sealing properly.
   Next: If the refrigerator still doesn't cool, proceed to the next step.
4. Verify Evaporator Fan Operation
   Do: Listen for the evaporator fan (located in the freezer compartment) to ensure it is running when the compressor is on.
   Observe: A non-functioning fan can prevent cold air from circulating to the refrigerator compartment.
   Means: If the fan is not running, it may need to be replaced.
   Next: If the refrigerator still doesn't cool, proceed to the next step.
5. Check Defrost System
   Do: Inspect the freezer compartment for excessive frost buildup. If there is a thick layer of ice, the defrost system may be malfunctioning.
   Observe: A faulty defrost timer, heater, or thermostat can prevent proper defrosting, leading to ice buildup and reduced cooling.
   Means: If excessive frost is present, the defrost system components may need to be tested and replaced.
   Next: If the refrigerator still doesn't cool, proceed to the next step.
6. Test Compressor
   Do: Listen for the compressor to engage. If it is not running, check for power supply issues or a faulty compressor.
   Observe: A non-functioning compressor will prevent the refrigeration cycle from operating.
   Means: If the compressor is not running, it may need to be replaced by a professional.
   Next: If the refrigerator still doesn't cool, proceed to the next step.

Common causes

Parts matching

If you need to replace parts, match your Kenmore model to the correct components:

• Door Seals: Look for part numbers related to gaskets or door seals in your owner's manual.
• Evaporator Fan Motor: Check for part numbers related to the fan motor or blower assembly.
• Defrost Timer: Find part numbers for the defrost timer or control board.
• Defrost Heater: Look for part numbers related to the defrost heater or heating element.
• Defrost Thermostat: Check for part numbers related to the defrost thermostat or temperature sensor.

Always refer to your owner's manual or contact Kenmore support for the correct part numbers for your specific model.

When to call a professional

• If the refrigerator still doesn't cool after following all the steps
• If you suspect a faulty compressor or refrigerant leak
• If you are unsure about testing or replacing electrical components
• If the defrost system components need to be tested or replaced
• If the issue is related to a complex repair that requires specialized tools or expertise

FAQ

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