GFCI Outlet Not Getting Power

Quick answer

Turn off power, press the reset button, and test. If it still doesn’t work, check for tripped breakers, faulty wiring, or a bad outlet. Replace the outlet if necessary.

Confirm the symptom

• GFCI outlet has no power
• Reset button is out or not working
• No power to downstream outlets protected by the GFCI
• Breaker is not tripped but outlet is dead

Tools and prep

• Non-contact voltage tester
• Screwdriver set
• Wire stripper
• Multimeter
• Electrical tape
• Wire nuts

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Prep & safety

• Turn off the power at the circuit breaker to avoid electric shock.
• Verify power is off using a non-contact voltage tester.

Step-by-step troubleshooting

1. Reset the GFCI outlet
   Do: Press the reset button on the outlet.
   Observe: The reset button stays in and the outlet powers on.
   Means: The outlet was tripped and is now functional.
   Next: Test the outlet with a device.
2. Check the circuit breaker
   Do: Locate the circuit breaker for the GFCI outlet and ensure it is in the 'ON' position.
   Observe: Breaker is on and not tripped.
   Means: The issue is not with the breaker.
   Next: Test the GFCI outlet again.
3. Test the outlet with a multimeter
   Do: Set the multimeter to AC voltage and test between the hot and neutral slots.
   Observe: The multimeter reads 120V.
   Means: The outlet is receiving power.
   Next: Check the wiring connections.
4. Inspect the wiring connections
   Do: Remove the outlet cover and check the wiring for loose or damaged connections.
   Observe: Wires are securely connected and not damaged.
   Means: The wiring is intact.
   Next: Replace the GFCI outlet if the issue persists.
5. Test the GFCI outlet with a tester
   Do: Plug in a GFCI outlet tester and press the test button.
   Observe: The outlet trips and the multimeter reads 0V.
   Means: The outlet is functioning correctly.
   Next: Monitor the outlet for further issues.
6. Check for water or moisture
   Do: Inspect the outlet and surrounding area for signs of water or moisture.
   Observe: No water or moisture is present.
   Means: Moisture is not causing the issue.
   Next: Replace the outlet if necessary.
7. Replace the GFCI outlet
   Do: Turn off the power, disconnect the wires, and install a new GFCI outlet.
   Observe: The new outlet powers on and functions correctly.
   Means: The old outlet was faulty.
   Next: Test the new outlet with a device.
8. Check downstream outlets
   Do: Test all outlets connected to the GFCI for power.
   Observe: Downstream outlets have power.
   Means: The GFCI is working correctly.
   Next: Monitor for recurring issues.

Common causes

Parts you might need

Match these specifications when replacing parts:

• GFCI outlet: match the amperage and voltage rating of the old outlet
• Wire nuts: match the wire gauge and number of wires to connect
• Electrical tape: ensure it is rated for electrical use and the correct width

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Double-check the model number on the old outlet for exact replacement.

When to call a professional

• If you are not comfortable working with electrical systems
• If the outlet continues to trip after replacement
• If there is visible damage or burning smell from the outlet
• If the issue affects multiple circuits or the main panel

FAQ

Related guides

• GFCI outlet keeps tripping
• GFCI outlet not working